Returns and exchanges for your Shopify store
Navidium Returns & Exchange connects your Shopify orders to a merchant dashboard and customer return portal — returns, exchanges, refunds, store credit, labels, and exchange charge collection in one flow.
In the app
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Return management
Create and approve returns, shipment received, restock, refunds, and timeline logs per RMA.
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Exchanges
Variant exchanges with fulfillment draft orders and Shopify payment drafts when a price difference applies.
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Backend service
Shopify webhooks, OAuth, and return APIs that power the merchant returns app.
Capabilities
Features shipped in Navidium Returns & Exchange for Shopify merchants.
Customer portal
Policy-based return reasons and resolutions: refund, store credit, or exchange from the storefront portal.
Merchant dashboard
Return list and detail views, edits, labels, exchange charge payment status, and return logs.
Exchange charge
Shopify invoice drafts for upsell amounts, reminder email, and payment sync with return status.
Shipping
Return labels and carrier integrations configured in return settings.
Refunds & credit
Original payment refunds, Shopify store credit, and policy bonuses or deductions.
Workflows
Automation rules for fees, approvals, and notifications tied to return policies.
Return flow
Typical path in Navidium from request to completion.
Return is submitted
Customer portal or merchant dashboard create; line items and resolution follow your return policy.
Review and exchange
Approve, edit items, collect exchange charge via Shopify when owed, and generate shipping labels as configured.
Complete
Shipment received, exchange order release, refund or store credit, and return closed in Shopify sync.